If you are experiencing problems logging into the Webmail Server with a username and
password, there are a number of points you can check determined by the error message you
Invalid Username or Password
CMail Server usernames and passwords are Case
Sensitive. In most cases, usernames and passwords are set in lower case so
ensure that CAPS LOCK is disabled on the keyboard.
The Login password field is covered in
stars '*' when a password is entered for greater security and there is always the chance
that you have inadvertently entered it incorrectly. Try logging in two or three times
before reporting the error to the Administrator.
IP Sharing Violation
If you are still unable to authenticate,
contact your CMail Server Administrator for assistance.
CMail Server has an auto-logout facility which
automatically logs the user out of the Web Interface after an Administrator defined period
(default 10 minutes) of inactivity. This feature is incorporated to increase security
should a user forget to logout properly. However, if you spend
more than the allowed idle period composing a message, you may be logged out before you
have finished. Ask the Administrator to extend the Auto-Logout period.
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